Check-in starts from 3:00 PM and check out time is 10:00 AM.

We don’t offer on-site parking, but there are secure paid parking options nearby. Reach out and we’ll guide you.

Yes. While we’re boutique in size, we’re big on service. Our team is here to help throughout your stay - and yes, we love a good local recommendation.

Reception is open from 8am to 11pm daily.

Yes, we do. We also offer evening turn down service.

As a boutique hotel housed within a beautifully restored heritage terrace, we don’t have a lift. Rooms are accessed via stairs, which is part of the building’s original character and charm. If you have mobility concerns or need assistance with luggage, our team will be delighted to help.

Our check-in time is 3:00 PM and our checkout time is 10:00 AM.

Early check ins and late check outs are available upon request and subject to availability. Please make a request upon booking.

Beautifully styled rooms, comfortable beds, thoughtful amenities, complimentary Wi-Fi, tea and coffee and a warm welcome (plus a treat if you book direct).

Yes, we love pets. Dogs are welcome in designated pet-friendly rooms with prior notice. Pets are allowed in The Courtyard Cove rooms.

Our rooms are well equipped with your own kitchenette with coffee machine, microwave, bar fridge and sink. Also included are dinner utensils for light dining. We also offer rooms with bath tubs which may suit your little ones. If you require any further assistance, do not hesitate to call, email or request upon reservation.

We have a strict, no-smoking policy for all of our rooms and that we ask all our guests to kindly follow. This includes no smoking on balcony.

They do, and that’s the magic! Choose from three immersive room themes: The Grand Velvet, The Daydream, and The Courtyard Cove. Explore the styles and choose a room to suit your mood here.

If you have a preferred theme or mood, let us know when booking. We’ll do our best to place you in the perfect scene.

Yes we do! Please email hello@medusa.com.au for more information.

We welcome collaboration and partnership opportunities. Please contact us at marketing@medusa.com.au to discuss.

Our rooms and public spaces are for guest enjoyment only. Commercial shoots, events, and promotional activities—including photo and video shoots—are not permitted without prior approval. Unauthorised content must be removed immediately if requested by hotel management. For commercial enquiries, email marketing@medusa.com.au